Customer Support Testimonials

"Over the past few years, we have relied on DFT to not only provide ProAssurance with outstanding consulting services, but also for help with issues that arise. The knowledge base at DFT is broad and deep. They respond quickly to questions we pose. They are the triage for our issues before we open a service request with SAP."

Rob Ballard, Database Manager
ProAssurance Companies 

"I just wanted to take a moment to thank you for Decision First's responsiveness when it comes to our SAP support matters. Here at Popeyes we are always happy to call DFT first for all of our needs. Your team always helps us resolve our issues quickly. We are very happy with your company and the continued support we receive! Keep up the great work! We look forward to continued support from DFT."

Jeff Baumann
Senior BI Consultant
AFC Enterprises (Popeyes)

 
"SITA started working with Decision First in early 2008 on the redesign of an archaic architecture used to populate SITA's Airport Operations Data Mart, the work that Decision First did on this initial project has morphed into the new SITA standard and has been deployed at multiple major global SITA airports by Decision First's consultants. Throughout all these years the Decision First team has also been SITA's Airport Management Solutions Team's first point of contact for any SAP BusinessObjects issues and they have done a phenomenal job delivering quality work."

Pieter Loggenberg
Solution Design Manager
SITA

 
"I'd summarize the support from Decision First this way: knowledgeable, helpful, and (yes it matters) nice!"

Ken Wilson
Director, Hospital Systems
Chamberlin Edmonds 

It was also refreshing to see a company where not only the VP of Professional Services and the Regional Account Manager, but also the BI Consultants and Consulting Mangers demonstrate their approach to working with clients as partners to achieve their business goals. CARE has worked with DFT since 2010. Their team has provided excellent consulting services as well as working to build knowledge and capacity. The DFT staff always "went the extra mile" to understand CARE's business and what we are trying to accomplish. They worked consistently to ensure ourtechnical staff got the information they needed to oversee and manage the SAP BusinessObjects tools.

True to their word when they presented their services, the business partnership didn't end with the expiration of the consultancy agreement. The DFT Team has always been a phone call, email, or WebEx away to answer questions or resolve issues in a timely manner. They demonstrated their ability to provide technical support as well as functional support on all of the SAP BusinessObjects tools via their Helpdesk or from their BIConsultants. CARE has worked with multiple members of the DFT Team from the VP Professional Services, Account Managers, Engagement Managers, BI Consultants, Consulting Managers to BI Support Staff andthey have all been extremely helpful. Each one knows their stuff; we haven't stumped them yet! Thanks to the support provided by DFT, we haven't had to open a single case with SAP; they took care of everything. As the Enterprise Reporting Manager said, "they are the BI Gurus" and they stay on top of industry trends. If DFT is the face of SAP BusinessObjects Edge they will make users and management excited about Business Intelligence capabilities to make decisions based on the 'facts.'

Lorna A. Cameron
Senior Manager, Application Operations
CARE

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Resources

Customer Support Overview

Customer Support FAQ

Customer Support Handbook

2011 Holiday Schedule

2012 Holiday Schedule

Support Benefits

Affordable
No additional maintenance costs and outstanding service.

Responsive
Phone and email access to support engineers with quick response times.

Experienced
All engineers have years of experience supporting and implementing SAP BusinessObjects and BI processes.

Knowledgeable
All engineers are certified SAP BusinessObjects consultants who know your environment.

Locals
All engineers are local, no off-shore resources used.

Personal
A dedicated engineer provides account advocacy throughout the support process.

Proactive
Notification of new product releases, patches, etc. as well as case monitoring.