SAP BusinessObjects Software Support
Decision First is a seven-time SAP Solution Provider Partner of the Year. As a trusted SAP BusinessObjects partner for business intelligence solutions and services, we provide responsive, local software support for the core SAP BusinessObjects product suite including reporting, advanced analysis, data services, interactive analysis, and dashboards & visualization. DFT will be your single point of contact for issues that pertain to your SAP BusinessObjects core products.
DFT Customer Support conforms to SAP BusinessObjects certification requirements for each supported product. "Supported Product" means SAP BusinessObjects Software products purchased by DFT, an authorized SAP BusinessObjects reseller, for resale to its customers. All the SAP BusinessObjects Software products sold by DFT can be covered under DFT support. This list includes:
~ SAP BusinessObjects Enterprise SAP BusinessObjects Edge
~ Crystal Reports
~ SAP BusinessObjects Voyager
~ SAP BusinessObjects Web Intelligence
~ SAP BusinessObjects Desktop Intelligence
Dashboards & Visualization
~ SAP BusinessObjects Xcelsius Enterprise
~ SAP BusinessObjects Dashboard Builder
~ SAP BusinessObjects Explorer
~ SAP BusinessObjects Data Quality Management
~ SAP BusinessObjects Meta Data Management
~ SAP BusinessObjects Data Integrator
When partnering with DFT, your business will experience a superior level of support for its SAP BusinessObjects software products. Our proactive and responsive team of professionals are true experts in the SAP BusinessObjects product line and key related technologies. The team has full accountability for the resolution of an assigned incident, acting as the customer's advocate and coordinating the efforts of local support teams and SAP Support when necessary. With no offshore resources, all DFT support engineers are based in the US, you can be certain your concerns will be attended to quickly and efficiently. From implementation to onsite support, our support engineers have the experience needed to quickly understand your complex BI environment.
Customer Success is the ultimate goal of our business. That is why we strive each day to listen, learn and respond to what our customers want, not what we think they want. And then deliver solutions that exceed expectations.
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"DFT is our first line of support in all matters related to SAP BusinessObjects, Data Integrator, and Xcelsius. They've filled this role so comprehensively that we have only submitted three help requests to BusinessObjects/SAP in the last 10 years. Response times are extremely fast, the solutions provided are complete, and their patience while working through issues is unparalleled."
Craig Pell, Database and BI Manager
Safeguard Self Storage
Customer Support Overview
Customer Support FAQ
Customer Support Handbook
2013 Holiday Schedule
No additional maintenance costs and outstanding service.
Phone and email access to support engineers with quick response times.
All engineers have years of experience supporting and implementing SAP BusinessObjects and BI processes.
All engineers are certified SAP BusinessObjects consultants who know your environment.
All engineers are local, no off-shore resources used.
A dedicated engineer provides account advocacy throughout the support process.
Notification of new product releases, patches, etc. as well as case monitoring.