SAP BusinessObjects Software Support
As a trusted SAP BusinessObjects partner for business intelligence solutions and services, we provide responsive, local software support for the core SAP BusinessObjects product suite including reporting, advanced analysis, data services, interactive analysis, and dashboards & visualizations. DFT is your single point of contact for issues that pertain to your SAP BusinessObjects core products.
When partnering with DFT your business experiences a superior level of support for SAP BusinessObjects software products. Our proactive and responsive team of professionals are true experts in the SAP BusinessObjects product line and key related technologies. The team has full accountability for the resolution of an assigned incident, acting as the customer’s advocate and coordinating the efforts of local support teams and SAP Support when necessary. With no offshore resources, all DFT support engineers are based in the US, you can be certain your concerns will be attended to quickly and efficiently. From implementation to onsite support, our engineers have the experience needed to quickly understand your complex BI environment.
Customer Success is the ultimate goal of our business. That is why we strive each day to listen, learn and respond to what our customers want, not what we think they want. And then deliver solutions that exceed expectations.
SAP BusinessObjects Certified Support
DFT customer support conforms to SAP BusinessObjects certification requirements for each supported product. “Supported Product” means SAP BusinessObjects software products purchased by DFT, an authorized SAP BusinessObjects reseller, for sale to its customers. All SAP BusinessObjects software products sold by DFT can be covered under DFT support.
Managed Support Services
DFT Managed Services and Support is available to contracted clients from 8 am to 5 pm EST, Monday through Friday. This agreement could include a list of product and server environments including: BI Analytics, SAP HANA and EIM applications. Please contact our sales team for additional information.
Cloud Premium Support
Through our Amazon cloud offering we provide Premium AWS Support for SAP BusinessObjects. This support program is available through our AWS offering and relates to our SAP BI solutions.